Refund Policy
This Refund Policy outlines the terms and conditions for requesting refunds for services provided by Scruffy TV ("the Service"). By using our service, you agree to the terms of this Refund Policy.
Last Updated: 19th September 2023
Service Fees
Scruffy TV offers various paid services, including but not limited to Premium Memberships, Advertising Packages, Sponsorships and Event Promotions. The fees associated with these services are non-refundable unless expressly stated otherwise in writing by the Scruffy TV.
Eligible Refunds
In the event of a technical error or a billing mistake resulting in overcharges, Scruffy TV will refund the excess amount to the user upon verification of the error.
Refunds may be granted at Scruffy TV's discretion for exceptional circumstances, such as service outages or significant disruptions affecting the functionality of the service.
Refund Requests
To request a refund, you must contact the Scruffy TV customer support at support@scruffytv.com and provide the necessary details, including your account information and the reason for the refund request.
Scruffy TV reserves the right to request additional information to process your refund request.
Scruffy TV offers no guarantee that your refund will be approved
Refund Processing: Refunds, if approved, will be processed using the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Refund Denials
Scruffy TV reserves the right to deny refund requests that do not meet the criteria outlined in this policy.
Refunds will not be granted for dissatisfaction with the service or for any circumstances not explicitly stated as eligible for a refund in this policy.
Changes to This Refund Policy: Scruffy TV reserves the right to update or modify this Refund Policy at any time without prior notice. Changes to the policy will be reflected by the "Last Updated" date at the beginning of the policy.
Contact Information: If you have any questions or concerns regarding this Refund Policy or wish to inquire about a refund, please contact us at support@scruffytv.com.
